Disaster Legal Help Victoria

Support for people affected by the floods in Victoria

If you have been affected by recent flooding in Victoria, here's how to get help.

If you have legal issues because of the floods, including help with tenancy, insurance or property damage, parenting arrangement or bail, we can give you free information and advice or help you find a lawyer. Call 1800 113 432, weekdays 8 am to 6 pm.

Help in your language

Arabic / عربي

Chinese (simplified) /简体中文

Chinese (tradtional) /繁體中文

Dari / دری

Greek/ΕΛΛΗΝΙΚΑ

Italian / Italiano

Karen / ကညီ

Pashto/پښتو

Punjabi/ਪੰਜਾਬੀ

Vietnamese / Tiếng Việt

Emergency relief centres

For the location and opening hours of relief centres, visit the Vic Emergency websiteExternal Link .

Temporary accommodation

For support with temporary accommodation call Emergency Recovery Victoria's flood recovery hotline on 1800 560 760. The hotline is open 7.30 am to 7.30 pm every day. More information is also available on the Emergency Recovery Victoria websiteExternal Link .

Support for tenants

If you are a tenant and have been given a notice of eviction, call Tenants Victoria's Floods priority line on 03 9411 1444. Calls are answered by lawyers, advocates and intake workers with specialist knowledge of Victorian rental laws. More information is available on the Tenants Victoria websiteExternal Link .

Financial support

A lump sum payment to help people seriously affected by the Victorian floods is available via the Australian Government Disaster Recovery PaymentExternal Link .

For support if you have lost income as a direct result of the floods, find out more about the Disaster Recovery AllowanceExternal Link .

The Personal Hardship Assistance ProgramExternal Link helps people experiencing financial hardship in emergencies.

A one-off payment is available to help meet immediate needs, including emergency food, shelter, clothing, medication and accommodation. Visit the Department for families, fairness and housingExternal Link for more information and to apply.

The Australian Banking AssociationExternal Link is also urging people affected by the floods to speak to their bank as soon as possible for support.

Recovery support

For help with understanding what support is available, flood clean-up, temporary accommodation and mental health and wellbeing support, call Emergency Recovery Victoria's flood recovery hotline on 1800 560 760. The hotline is open 7.30 am to 7.30 pm every day. More information is also available on the Emergency Recovery Victoria websiteExternal Link .

Lost identity documents

For support if you have lost identity documents such as birth, death or marriage certificates because of the floods, visit the Births deaths and marriages Victoria websiteExternal Link .

Returning home after a flood

For information about returning home after a flood, including information in your language, visit the Vic Emergency websiteExternal Link .

Reviewed 11 January 2023