If you have legal issues because of the floods, including help with tenancy, insurance or property damage, parenting arrangement or bail, we can give you free information and advice or help you find a lawyer. Call 1800 113 432, weekdays 8am to 6pm.
Help in your language
Emergency relief centres
For the location and opening hours of relief centres, visit the Vic Emergency .
For support with temporary accommodation call Emergency Recovery Victoria's flood recovery hotline on 1800 560 760. The hotline is open 7.30am to 7.30pm every day. More information is also available on the Emergency Recovery Victoria .
Support for tenants
If you are a tenant and have been given a notice of eviction, call Tenants Victoria's Floods priority line on 03 9411 1444. Calls are answered by lawyers, advocates and intake workers with specialist knowledge of Victorian rental laws. More information is available on the Tenants Victoria .
A lump sum payment to help people seriously affected by the Victorian floods is available via the Australian Government Disaster Recovery .
For support if you have lost income as a direct result of the floods, find out more about the Disaster Recovery .
The Personal Hardship Assistance helps people experiencing financial hardship in emergencies.
A one-off payment is available to help meet immediate needs, including emergency food, shelter, clothing, medication and accommodation. Visit the Department for families, fairness and for more information and to apply.
The Australian Banking is also urging people affected by the floods to speak to their bank as soon as possible for support.
For help with understanding what support is available, flood clean-up, temporary accommodation and mental health and wellbeing support, call Emergency Recovery Victoria's flood recovery hotline on 1800 560 760. The hotline is open from 8am to 6pm on weekdays and 10am to 6pm on the weekends. More information is also available on the Emergency Recovery Victoria .
Lost identity documents
For support if you have lost identity documents such as birth, death or marriage certificates because of the floods, visit the Births deaths and marriages Victoria .
Returning home after a flood
For information about returning home after a flood, including information in your language, visit the Vic Emergency .
Reviewed 07 February 2023