Crisis and emergency accommodation
A range of specialist services provide crisis and emergency accommodation in Victoria:
Safe Steps can arrange for people experiencing family violence and has a 24-hour phone line . Safe Steps provides support, emergency accommodation, safety planning, and referrals for women and children.
Emergency accommodation is available for people who are experiencing a crisis, including:
- family violence
- a risk of being homeless.
This includes people who are experiencing or at risk of homelessness due to a disaster.
For longer term housing needs, the Department of Families, Fairness and Housing can provide social or community housing. Social housing is not available as emergency accommodation but is available to low-income Victorians who meet certain eligibility criteria. The has information on how to apply.
Where to get help
Department of Fairness, Families and Housing (DFFH)
Connects people who are homeless, at risk of homelessness, or escaping family violence with services close to them that can provide crisis accommodation.
Provides telephone crisis counselling, referrals, information and support for people impacted by family violence.
Web chat is available Monday to Friday, 9am to midnight.
Reviewed 10 October 2022