Disaster Legal Help Victoria


I signed a contract to buy a property but it was then destroyed or damaged. Can I withdraw from the contract?

Your ability to withdraw from a contract depends on when you signed the contract and the extent of the damage to the property.

Cooling off

You can end a contract within three clear business days after the date of signing the contract. Where this is the case, you must give written notice that you are ending the contract of sale within 14 days of becoming aware of the damage. Where the property is still liveable, the seller must arrange to fix the property.

To end the contract within this cooling off period, you must provide written notice to the seller or the seller’s real estate agent. A lawyer or conveyancer can assist in this.

If you end the contract this way, you are entitled to a full refund of money paid, less $100 or 0.2% of the purchase price, whichever is greater. For example, at a price of $250,000 the amount would be $500.

The cooling-off period does not apply if:

  • the property was purchased at a public auction or within three clear business days before or after a public auction.
  • the property is used mainly for industrial or commercial purposes.
  • the property is more than 20 hectares and used primarily for farming.
  • you previously signed a contract for the same property in substantially the same terms.
  • the buyer is an estate agent or corporate body.

Damage to property

Even if you can’t end the contract within the cooling-off period, you may still be able to end the contract of sale if the property is destroyed or damaged to the extent where it becomes unfit for occupation.

Alternatively, you may seek a reduction in the purchase price on account of the damage. If this applies, seek advice from a lawyer or a conveyancer.

If the seller had insurance, you may be able to obtain benefits of the seller’s policy of insurance. However, be aware that current building standards may result in higher construction costs for a new dwelling. It’s important to ensure that the insurance policy provides sufficient cover.

There are a lot of decisions to be made if you want to end a contract. Get urgent advice from a lawyer or a conveyancer.

Continuing with the purchase

Generally, if the property is only slightly damaged, then you may be obliged to settle on the contract. Any damage would need to be repaired prior to settlement. If the damage is not repaired, you may only be entitled to compensation.

Get legal advice from your lawyer or conveyancer. You may be able to delay settlement until the repairs are done or seek compensation.

If the seller had a policy of insurance covering the dwelling, there are some circumstances that would entitle the purchaser to the benefits of the seller’s policy of insurance.

My property was burnt down or damaged and I have now got an offer for it. What should I do?

If you are approached to sell your property, regardless of whether your house has been damaged or destroyed, take your time to consider the offer. Talk to other people in your local area about the amount of the offer and also to experts such as estate agents, accredited property valuers, conveyancers and lawyers.

Have a good think about your overall financial position before accepting any offer.

Contact Consumer Affairs VictoriaExternal Link if you think that you have accepted an unfair offer.

I want to sell or rebuild a jointly owned property that was affected by a disaster. The other owner does not want to sell. What can we do?

If you are one of two owners and you want to do anything with your jointly-owned land (for example, lease, sell, repair or renovate), you and the other owner both need to agree to it.

Check first to see if you made any agreement with the other owner about how to divide property as this may address the issue.

If you cannot agree to the sale of the property or its physical division, you may need to apply to the Victorian Civil and Administrative TribunalExternal Link (VCAT) for an order. VCAT is generally the correct forum for these disputes, but there are some limitations. See https://www.vcat.vic.gov.au/case-types/co-owned-land-and-goodsExternal Link . VCAT runs more informally than a court. It can help resolve your dispute, make decisions that must be obeyed and order damages to be paid.

VCAT has many other powers and can make any order it thinks fit to ensure that a just and fair sale or division of property occurs. Among other powers, VCAT can order an auction or private sale (including setting a reserve price) or require one co-owner to pay compensation to another co-owner.

My destroyed property was used as security for the loan on another property I bought. What happens now?

A property that has been used as security for a loan acts as a protection for the lender if you miss repayments on the loan. If the property was damaged, you still need to make regular loan repayments. You will need to tell the lender as soon as possible about any damage to the property that was being used as security.

In most cases, the lender has standard requirements for the property being used as security, such as requiring that you have insurance on the property. If the property is damaged or destroyed, the lender may depending on the circumstances, require you reinstate the property to their satisfaction. You may make a claim with your insurer to assist with these costs.

After this happens, you and the lender will have to work together to use that money for repairs, replacements and rebuilding. You can expect that the lender will take control of any negotiations with the insurer. Not all arrangements work like this though. Check the terms of your mortgage document.

If the destroyed property was not insured, the lender could require you to give more security or repay the loan. They may also want the loan paid in full or in part.

Contact a lawyer at any point in this process if you need assistance.

My property was destroyed. I owe tradespeople money for work on the property. Do I have to pay?

Yes, your contract with the tradespeople (to do work on the house) is a separate agreement and you have to pay for the work that they completed under the contract. If the damaged property is insured, you may be able to claim on the insurance policy and recover your losses separately.

My home, which I was building or renovating at the time of the disaster, was damaged. What should I do?

Usually, you still have to pay for work that tradespeople or your builder did under the contract. Talk to your builder. The builder’s general construction insurance may cover the damage. You will still have a contract between yourself and the builder.

Contact your builder and ask for another copy of the contract if you no longer have yours. It is possible that your insurance covers any renovations that were taking place. See our Insurance page for more details.

Part of my property was destroyed by the CFA while fighting a fire. Who pays for the repairs?

Because the Country Fire Authority (CFA) is a public authority it does not have to pay for any damage caused during firefighting activities. This is not the case if the damage was done on purpose by the public authority or because of its negligence.

Get legal advice if you think this is the case. You can also contact the CFAExternal Link to get more information.

If you have home and contents insurance, this damage may be covered. In some instances, damage from heat, ash, soot and smoke may also be covered by your policy. Collect evidence as soon as you can to give to the insurer. Photographs and a written timeline of what happened may be useful.

My water line was damaged during a disaster. Who pays for the repairs?

The ‘main to meter pipe’ (ie the pipe that connects the water main to your internal pipe and runs underneath the property boundary) belongs to the land owner, but is the responsibility of the water authority. If this pipe is damaged, the water authority generally will cover the cost of repairs.

All plumbing from the meter to the house are internal pipes and are the responsibility of the land owner. Check with your insurer to see if you are covered for this damage.

You should also check your contract with the water supply authority to see if it contains any guarantee of supply or if it tells you how they deal with repairs.

My neighbour’s tree fell on my property during a disaster and destroyed the shed. What can I do?

If you are insured, you can make a claim with your insurer. If you are not insured, you can explore the option of making a claim in the Magistrates’ Court (or the County Court if your claim is over $100,000) against your neighbour and/or the persons/entity responsible for the tree falling. The court may order that damages and your legal costs be paid to you if you are successful.

The law is complex in this area. Get legal advice if you wish to claim for damages.

Where to get help

Tel: 1300 792 387, Monday to Friday, 8 am to 6 pm
www.legalaid.vic.gov.auExternal Link

To locate your closest community legal centre.

Tel: (03) 9652 1500
www.fclc.org.au/External Link

Magistrates’ Court

For phone numbers, see ‘Court locations’ on www.mcv.vic.gov.auExternal Link and look for the courthouse closest to you.

Victorian Civil and Administrative Tribunal

Tel: 1300 018 228 Monday to Friday, 9 am to 4.30 pm
www.vcat.vic.gov.auExternal Link

Victorian Building Authority

Tel: 1300 815 127, Monday to Friday, 8.30 am to 5 pm
www.vba.vic.gov.auExternal Link

Department of Environment, Land, Water and Planning

For information about bushfire recovery.

Tel: 136 186, Monday to Friday, 8 am to 6 pm

https://www.delwp.vic.gov.au/External Link

Dispute Settlement Centre of Victoria

Helps people solve their disputes and provides a mediator for conflicts involving fencing, trees, planning, drainage and water runoff and other issues.

Tel: 1300 372 888, Monday to Friday, 9 am to 5 pm
www.disputes.vic.gov.auExternal Link

State Revenue Office

Tel: 132 161, Monday to Friday 8.30 am to 5 pm
www.sro.vic.gov.auExternal Link

Consumer Affairs

Tel: 1300 55 81 81, Monday to Friday 9 am to 5 pm
https://www.consumer.vic.gov.auExternal Link

Victorian Storm and Flood Recovery Hotline

Victorians impacted by the June 2021 storms and floods can call this hotline for help or assistance.

Operators can assist with registering for:

  • clean-up of structures on private property
  • accessing your own recovery support worker
  • mental health and wellbeing support
  • financial counselling and information on available payments.

Tel: 1800 560 760, Monday to Friday 9 am to 5 pm (excluding public holidays)

Services Australia Disaster Recovery Allowance for the Victorian Storms and Floods of June 2021

Eligible persons in the following Local Government Areas have until 31 May 2022 to make a claim:

  • Bass Coast
  • Baw Baw
  • Cardinia
  • Hepburn
  • Latrobe
  • Macedon Ranges
  • Moorabool
  • Mornington Peninsula
  • South Gippsland
  • Wellington
  • Yarra Ranges

Tel: 180 22 66

www.servicesaustralia.gov.auExternal Link

Reviewed 24 May 2022