Crises or emergency accommodation
Crisis and emergency accommodation is available for people who are:
- escaping family violence
- experiencing or at risk of homelessness
- experiencing another emergency.
A range of specialist services provide crisis and emergency accommodation in Victoria.
First point of contact: Victorian Department of Families, Fairness and Housing
Call to speak with a housing and support worker. This number is statewide, free, available 24-hours a day and your call will be directed to the service closest to you. If you call outside business hours, your call will be directed to the Salvation Army Crisis Services.
Family and Domestic Violence Crises Service
provides a response phone line, information and support 24-hours a day on or (toll free but not free from mobile). Safe Steps provides support, emergency accommodation, safety planning and referrals for women and their children who are experiencing family violence.
The Department of Families, Fairness and Housing provides social and community housing support for low-income Victorians. If you are in emergency or crisis housing and you need longer-term accommodation, you can . Social housing is targeted to those most in need. If you are eligible for social housing, you will be put on a waiting list, depending on your circumstances.
Social housing is not available as emergency accommodation.
Reviewed 22 March 2022