Disaster Legal Help Victoria


Crises or emergency accommodation

Crisis and emergency accommodation is available for people who are:

  • escaping family violence
  • experiencing or at risk of homelessness
  • experiencing another emergency.

A range of specialist services provide crisis and emergency accommodation in Victoria.

First point of contact: Victorian Department of Families, Fairness and Housing

Call 1800 825 955 to speak with a housing and support worker. This number is statewide, free, available 24-hours a day and your call will be directed to the service closest to you. If you call outside business hours, your call will be directed to the Salvation Army Crisis Services.

You can also visit the Department of Fairness, Families and Housing crisis accommodation webpageExternal Link .

Family and Domestic Violence Crises Service

Safe StepsExternal Link provides a response phone line, information and support 24-hours a day on (03) 9322 3555 or 1800 015 188 (toll free but not free from mobile). Safe Steps provides support, emergency accommodation, safety planning and referrals for women and their children who are experiencing family violence.

Social housing

The Department of Families, Fairness and Housing provides social and community housing support for low-income Victorians. If you are in emergency or crisis housing and you need longer-term accommodation, you can apply for social housingExternal Link . Social housing is targeted to those most in need. If you are eligible for social housing, you will be put on a waiting list, depending on your circumstances.

Social housing is not available as emergency accommodation.

Reviewed 22 March 2022